How do I report an account for spam?
We're continually working to fight against spam, but sometimes we can't catch it all. With your help we'll hav...
View ArticleWhat have I been blocked for?
If you see a warning or notice that you’ve had certain features blocked for a time, this means that your accou...
View ArticleI'm not receiving email notifications about new followers. What's wrong?
We have stopped sending out new follower email notifications. The reason we are doing this is to make sure tha...
View ArticleWhy am I not receiving notifications on my iPhone?
Notifications are currently disabled on iOS devices. Our mobile team is aware of the issue and working hard to...
View ArticleI'm having trouble loading pages or playing tracks. What should I do?
If you are unable to load a page or play a track on SoundCloud, it may help to clear your browser's cache and ...
View ArticleI'm having problems signing in. What should I do?
If you have forgotten your password, you can enter your account's primary email address here. We'll send you a...
View ArticleWhy is my sound not showing up correctly on Facebook?
Sorry for the confusion this caused. When your image isn't showing up on your Facebook post and you are receiv...
View ArticleI forgot, and/or lost access to the email address for my account and can't...
We take the security of our community member's accounts very seriously. If you’ve forgotten, or lost access to...
View ArticleThe site won't load for me. What can I do?
Sorry that you are having trouble using the newest version of SoundCloud on your computer. Along with a new de...
View ArticleWhere are my private tracks in the iPhone app?
Any uploaded tracks that have been set to private cannot not be accessed from the iPhone app unless they are a...
View ArticleWhat’s new with the iPhone app?
Everything. This is an all new app designed and built to be more stable, more simple, and just more easy to he...
View ArticleWhat is On SoundCloud?
Q: What is On SoundCloud? On SoundCloud is the name of our partner program for creators. If you already h...
View ArticleWhat's new with sign in?
Starting October 29th 2014, you will need to sign in using either your email and password, or through Facebook...
View ArticleSoundCloud looks different on the web, why is that?
We’ve recently freshened up the design of SoundCloud on the web. We've also added a much requested feature, an...
View ArticleI can't pay for my Pro subscription on time, what should I do?
Don't worry! Our billing system will automatically try a total of three attempts to complete this payment. If...
View ArticleWhy did my follower count suddenly drop?
Every time you sign in to your SoundCloud account, your cache is reset. This means that you may experience jum...
View ArticleHow do I become a Premier Partner?
At this time, the Premier Partner level of On SoundCloud is invite-only. As we expand the program, we’ll publi...
View ArticleI'm having uploading problems, help me!
Having troubles uploading your sounds? We've collected the following successful troubleshooting tips from our ...
View ArticleHow do I report tracks that infringe my copyright?
If you'd like content that infringes your copyright to be removed from SoundCloud, please sign into your Sound...
View ArticleWhy was my track blocked for copyright by your automatic system? What are my...
SoundCloud is a community of sound creators, and for that community to thrive, everyone needs to respect copyr...
View ArticleWhat is copyright infringement and how can I avoid it?
Copyright infringement occurs when someone uses a part of another person's copyrighted work without permission...
View ArticleAm I allowed to upload any audio and music file to my account?
You may upload content that you own the copyright to, or content that you have all rights and permissions in p...
View ArticleMy profile image won't upload
To upload a new image, hover over your existing picture and click 'Choose new image'. If you’re having issues...
View ArticleHow do I upload and manage my Profile Header Image?
For best results, upload JPG or PNG images of at least 2480 x 520 pixels with a 2MB size limit. Please avoid u...
View Article
